Frequently Asked Questions

Please write to us at support@mamita.in to make the respective changes.

If your order is not showing after successful payment, please be rest assured. Try checking after 10 minutes.

If you still face the issue, then kindly contact us at support@mamita.in

There are no separate charges for cancelling an item or the complete order. 

If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order directly through your "Order" section.

If you have placed the order as a guest, signup/sign in with the email that you have used while placing an order and you can then cancel order through "Order" section.

In such cases, the order will be cancelled and the money will be refunded to you within 48 business hours after cancellation. 

If you wish to cancel an order that has been shipped but has not yet been delivered

Kindly do not accept the delivery of the order

Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

Check the status of the order or the item(s) under ‘Orders’ section. 

You can track the refund status under ‘Orders’ section on our app or website.

In case of cancellation before the order is shipped, we process the refund within 24-48 business hours in the source account.

For the order that is already shipped, refund will be processed within 24-48 business hours in the source account once it gets returned and verified at the warehouse. 

Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.

If you had redeemed reward points for an order, the same will be credited back to your account in the case of a cancellation.

In case you used gift card amount, the same would be credited back to your gift card in the case of a cancellation. 

You can review the status of your orders and other related tracking information by visiting the "My Orders" section. You can instantly see the status of a specific order and all your past orders.

Once the order is shipped, you can see a button "Track" which will give you more detailed information about your order status.

If you have placed the user as guest, you can signup/signing using the email through which you have placed the order. You can track the order through the steps mentioned above.

If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, courier partner take up-to 12 hours to activate the tracking link. Kindly check after the mentioned time frame. 

Please check the Returns policy.